Privacy Policy

1. What Information We Collect

At Sonic Sanctuary Studios, located at 12 Music Row East, Nashville, TN 37203, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect from you when you use our website, sonicsanctuarystudios.com, or interact with our services. We collect information that you voluntarily provide to us, as well as information collected automatically through your use of our website.

• Personal Information: This includes your name, email address, phone number, and any other information you provide when you contact us, book a session, or subscribe to our newsletter. For instance, if you fill out a contact form to inquire about our recording services, we will collect your name and email address to respond to your inquiry.
• Payment Information: When you book a recording session or purchase services, we collect payment information such as credit card details or other financial information necessary to process your transaction. This information is securely processed through our payment gateway provider, and we do not store your full credit card details on our servers.
• Usage Data: We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us analyze trends, administer the website, track users' movements, and gather broad demographic information for internal use.
• Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your browsing experience and personalize content. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, understand how you interact with our site, and improve our services. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website. Refer to our Cookies Policy for more details.

2. How We Use Your Information

The information we collect is used for a variety of purposes, all aimed at providing you with the best possible experience and improving our services:

• Providing and Managing Services: We use your personal information to schedule recording sessions, process payments, communicate with you about your projects, and provide customer support. For example, if you book a mixing service, we will use your contact information to coordinate the session and deliver the final product.
• Improving Our Website: We analyze usage data to understand how visitors interact with our website and identify areas for improvement. This includes optimizing the layout and content of our site, ensuring it is user-friendly and meets your needs.
• Marketing and Communication: With your consent, we may use your email address to send you newsletters, promotional offers, and updates about our services. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our terms of service, and protecting our rights and the rights of others.
• Personalization: We may use cookies and usage data to personalize your experience on our website, such as displaying content that is relevant to your interests and preferences.

3. Sharing of Your Information

We understand the importance of keeping your personal information confidential and secure. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with certain trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Payment Processors: We use third-party payment processors to securely handle your payment information. These processors are PCI DSS compliant and use industry-standard encryption to protect your financial data.
• Website Hosting and Analytics: Our website is hosted by a reputable hosting provider, and we use analytics tools to track website traffic and user behavior. These providers may have access to your IP address and other usage data.
• Email Marketing Platforms: We use email marketing platforms to send newsletters and promotional emails. These platforms may have access to your email address and other contact information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use SSL encryption to protect your personal information during transmission.
• Firewalls: Our servers are protected by firewalls to prevent unauthorized access.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain the minimum amount of personal information necessary to fulfill the purposes outlined in this Privacy Policy.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain your contact information for as long as you are a customer of Sonic Sanctuary Studios or until you unsubscribe from our marketing communications. We may also retain certain information for a longer period to comply with legal obligations, resolve disputes, or enforce our agreements.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our Privacy Officer at [email protected] or call us at (615) 987-6543. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require you to verify your identity before processing your request.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:

Privacy Officer: Eleanor Vance

Email: [email protected]

Phone: (615) 987-6543

Address: 12 Music Row East, Nashville, TN 37203